Ask the Advisors: When Employees Unknowingly Violate a Policy

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Question:

Two employees in the last week have violated a company policy, but they say they did not know about the policy. What should we do?

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Answer:

I would recommend redistributing the policy to all employees so everyone is aware of it and understands your expectations; that might mean posting the policy in the breakroom, sending it out by email, or distributing a whole new handbook. This may be a good time to review or redistribute all of your policies. As to these two employees, I would give them the benefit of the doubt and assume they really didn’t know about the policy. Let them know that further violations may result in discipline.

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